This position is located in a Department of Veterans Affairs Regional Office, Veterans Service Center (VSC) and BEST. The Authorization Quality Review Specialist is an integral part of the VSC and BEST quality assurance program and is a key technical adviser to the Veterans Service Representatives (VSRs).
The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims.
Specific duties include: Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule. Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken.
(Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.) Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions. Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted. Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices. Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented. Promotion Potential: Position is at the Full-Performance Level.
Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative (AQRS); PD37136A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required. Bargaining Unit: Yes.
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying.
However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
jessica.whitnah@va.gov · 515-323-7575
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $89508 – $130786/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-25.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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