The Veterans Service Representative (Authorizer) works as an employee at the Veterans Benefits Administration (VBA) Regional Office. The Veterans Service Representative (Authorizer) will adjudicate claims, authorize payments, and input data necessary to generate the award and notification letter to the Veteran describing the decision and the reason for it.
Specific duties are as follows: Serves as an Authorizer reviewing all required work of other Veterans Service Representatives when a second signature is required. Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification. Ensures that notices of decisions are prepared with an empathetic tone and are complete and phrased in terms that the claimant can understand.
The VSR (Authorizer) must be familiar with rating procedures to ensure proper notification to the claimant. Makes administrative decisions and special determinations relating to qualifying military service, character of discharge, domestic relations contested claims, homicide, presumed death, line of duty, or willful misconduct, corpus of estate, and violations of U.S. Penal Code, related attorney fees, administrative error, and fraud.
Authorizes administrative decisions made by other Veterans Service Representatives including character of discharge, line of duty, or willful misconduct, corpus of estate, and apportionment decisions. Explains a final decision if a Veteran expresses an indication of dissatisfaction with a determination (filed in person, by telephone, or by mail).
The Veterans Service Representative (Authorizer) will explain the decision in question in an effort to gain acceptance of the determination, and also explain the post-decision review process. Uses electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
Acts as an advocate for Veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims. Promotion Potential: None Work Schedule: Full time, Monday through Friday 8:00am-4:30pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.
Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative, 020105A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
masheena.rhodes@va.gov · (313) 596-7226
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $84579 – $109959/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-28.
There are 6 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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