Ranked by median pay, with jobs and rent share; from BLS and Census data.
Click any dot to open that city: jobs, pay, rent, commute, county economy and climate. Dot size follows population; colours follow the state flag.
By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.
6 metro areas in Maryland publish pay for this occupation with at least 100 jobs, together 98,920 jobs. The three largest employers of customer service representatives are Philadelphia-Camden-Wilmington (41,740 jobs), Washington-Arlington-Alexandria (36,750 jobs), Baltimore-Columbia-Towson (17,480 jobs), which hold 97.0% of those jobs. Median pay across these metros runs from $36,460 to $47,070 a year, against $42,830 for the whole state and $44,770 for the whole country.
BLS reports a national median of $44,770 a year for customer service representatives (the lowest-paid tenth earn under $31,750 and the highest-paid tenth over $63,590). Employment is projected to change by -5.3% between 2025 and 2035, with about 289,500 openings a year including replacements. The typical entry route is: High school diploma or equivalent; on-the-job training: Short-term on-the-job training. Education requirements are BLS's typical ones, not legal rules; many states also license this work, so check the state board before applying.
Higher pay is not the whole story: look at the rent share column (yearly rent divided by median pay) and the price level (100 is the national average). A metro with a lower salary but cheaper housing can leave more money at the end of the month. The location quotient shows where the occupation is concentrated; employers cluster where it is above 1, which usually means more openings and more competition among employers for the same skills.
Customer service representatives in Maryland: the highest median pay is in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD area ($47,070 a year); the most jobs are in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD area (41,740). Statewide the median is $42,830 with 37,740 jobs. Metro areas with at least 100 jobs in this occupation are listed; click a column to sort.
| Metropolitan area ⇅ | Jobs ⇅ | Median pay ⇅ | Entry (10th pct.) ⇅ | Top (90th pct.) ⇅ | Location quotient ⇅ | Yearly rent as % of median pay ⇅ | Price level (US = 100) ⇅ |
|---|---|---|---|---|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | 41,740 | $47,070 | $34,040 | $67,650 | 0.86 | 38% | 102.6 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | 36,750 | $46,220 | $35,640 | $73,150 | 0.70 | 53% | 108.9 |
| Baltimore-Columbia-Towson, MD | 17,480 | $42,850 | $32,600 | $62,860 | 0.77 | 45% | 104.5 |
| Hagerstown-Martinsburg, MD-WV | 1,480 | $38,200 | $31,200 | $64,100 | 0.83 | 36% | 94.2 |
| Salisbury, MD | 810 | $37,260 | $31,200 | $57,260 | 0.91 | 41% | 95.6 |
| Lexington Park, MD | 660 | $36,460 | $31,320 | $59,600 | 0.56 | n/a | n/a |
National page: Customer service representatives →Cities of Maryland
Rent uses the metro median gross rent (ACS) and appears only for metros that contain a city of this guide. "n/a" means BLS suppressed the figure or we have no rent for that metro.
In the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD area, with a median of $47,070 a year (BLS OEWS, May 2025; metro areas with at least 100 jobs).
In the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD area, with 41,740 jobs.