Ranked by median pay, with jobs and rent share; from BLS and Census data.
Click any dot to open that city: jobs, pay, rent, commute, county economy and climate. Dot size follows population; colours follow the state flag.
By AtiveSite · Published 07/11/2026 · Updated 07/11/2026 · Every figure is linked to its source below.
12 metro areas in Illinois publish pay for this occupation with at least 100 jobs, together 112,980 jobs. The three largest employers of customer service representatives are Chicago-Naperville-Elgin (75,240 jobs), St. Louis (23,760 jobs), Davenport-Moline-Rock Island (3,040 jobs), which hold 90.3% of those jobs. Median pay across these metros runs from $36,460 to $47,100 a year, against $46,130 for the whole state and $44,770 for the whole country.
BLS reports a national median of $44,770 a year for customer service representatives (the lowest-paid tenth earn under $31,750 and the highest-paid tenth over $63,590). Employment is projected to change by -5.3% between 2025 and 2035, with about 289,500 openings a year including replacements. The typical entry route is: High school diploma or equivalent; on-the-job training: Short-term on-the-job training. Education requirements are BLS's typical ones, not legal rules; many states also license this work, so check the state board before applying.
Higher pay is not the whole story: look at the rent share column (yearly rent divided by median pay) and the price level (100 is the national average). A metro with a lower salary but cheaper housing can leave more money at the end of the month. The location quotient shows where the occupation is concentrated; employers cluster where it is above 1, which usually means more openings and more competition among employers for the same skills.
Customer service representatives in Illinois: the highest median pay is in the Chicago-Naperville-Elgin, IL-IN area ($47,100 a year); the most jobs are in the Chicago-Naperville-Elgin, IL-IN area (75,240). Statewide the median is $46,130 with 100,970 jobs. Metro areas with at least 100 jobs in this occupation are listed; click a column to sort.
| Metropolitan area ⇅ | Jobs ⇅ | Median pay ⇅ | Entry (10th pct.) ⇅ | Top (90th pct.) ⇅ | Location quotient ⇅ | Yearly rent as % of median pay ⇅ | Price level (US = 100) ⇅ |
|---|---|---|---|---|---|---|---|
| Chicago-Naperville-Elgin, IL-IN | 75,240 | $47,100 | $34,480 | $71,530 | 1.00 | 36% | 103.6 |
| St. Louis, MO-IL | 23,760 | $45,800 | $34,160 | $65,620 | 1.06 | 29% | 95.1 |
| Rockford, IL | 2,070 | $43,260 | $31,210 | $64,210 | 0.90 | 28% | 92.2 |
| Champaign-Urbana, IL | 1,480 | $41,280 | $31,700 | $68,250 | 0.84 | 30% | 92.7 |
| Kankakee, IL | 480 | $40,490 | $31,200 | $63,310 | 0.68 | 33% | 96.4 |
| Springfield, IL | 1,510 | $40,230 | $31,210 | $59,950 | 0.90 | 29% | 92.7 |
| Decatur, IL | 420 | $40,190 | $31,200 | $62,640 | 0.55 | 25% | 88.4 |
| Davenport-Moline-Rock Island, IA-IL | 3,040 | $39,950 | $31,200 | $60,770 | 1.01 | 28% | 89.1 |
| Peoria, IL | 2,260 | $39,840 | $31,350 | $64,260 | 0.81 | 29% | 91.2 |
| Bloomington, IL | 1,280 | $39,120 | $31,200 | $57,660 | 0.87 | 31% | 93.5 |
| Cape Girardeau, MO-IL | 580 | $38,190 | $29,540 | $61,660 | 0.78 | 27% | 86.1 |
| Paducah, KY-IL | 860 | $36,460 | $27,210 | $54,220 | 1.03 | 29% | 86.1 |
National page: Customer service representatives →Cities of Illinois
Rent uses the metro median gross rent (ACS) and appears only for metros that contain a city of this guide. "n/a" means BLS suppressed the figure or we have no rent for that metro.
In the Chicago-Naperville-Elgin, IL-IN area, with a median of $47,100 a year (BLS OEWS, May 2025; metro areas with at least 100 jobs).
In the Chicago-Naperville-Elgin, IL-IN area, with 75,240 jobs.