Ranked by median pay, with jobs and rent share; from BLS and Census data.
Click any dot to open that city: jobs, pay, rent, commute, county economy and climate. Dot size follows population; colours follow the state flag.
By AtiveSite · Published 07/11/2026 · Updated 07/11/2026 · Every figure is linked to its source below.
7 metro areas in Massachusetts publish pay for this occupation with at least 100 jobs, together 58,820 jobs. The three largest employers of customer service representatives are Boston-Cambridge-Newton (37,780 jobs), Providence-Warwick (10,620 jobs), Worcester (4,740 jobs), which hold 90.3% of those jobs. Median pay across these metros runs from $43,560 to $49,920 a year, against $49,120 for the whole state and $44,770 for the whole country.
BLS reports a national median of $44,770 a year for customer service representatives (the lowest-paid tenth earn under $31,750 and the highest-paid tenth over $63,590). Employment is projected to change by -5.3% between 2025 and 2035, with about 289,500 openings a year including replacements. The typical entry route is: High school diploma or equivalent; on-the-job training: Short-term on-the-job training. Education requirements are BLS's typical ones, not legal rules; many states also license this work, so check the state board before applying.
Higher pay is not the whole story: look at the rent share column (yearly rent divided by median pay) and the price level (100 is the national average). A metro with a lower salary but cheaper housing can leave more money at the end of the month. The location quotient shows where the occupation is concentrated; employers cluster where it is above 1, which usually means more openings and more competition among employers for the same skills.
Customer service representatives in Massachusetts: the highest median pay is in the Boston-Cambridge-Newton, MA-NH area ($49,920 a year); the most jobs are in the Boston-Cambridge-Newton, MA-NH area (37,780). Statewide the median is $49,120 with 49,990 jobs. Metro areas with at least 100 jobs in this occupation are listed; click a column to sort.
| Metropolitan area ⇅ | Jobs ⇅ | Median pay ⇅ | Entry (10th pct.) ⇅ | Top (90th pct.) ⇅ | Location quotient ⇅ | Yearly rent as % of median pay ⇅ | Price level (US = 100) ⇅ |
|---|---|---|---|---|---|---|---|
| Boston-Cambridge-Newton, MA-NH | 37,780 | $49,920 | $35,720 | $75,950 | 0.84 | 49% | 108.3 |
| Barnstable Town, MA | 1,310 | $47,880 | $35,840 | $70,290 | 0.83 | 42% | 98.4 |
| Worcester, MA | 4,740 | $47,540 | $35,140 | $66,980 | 0.81 | 36% | 102.5 |
| Providence-Warwick, RI-MA | 10,620 | $47,170 | $35,200 | $64,240 | 0.89 | 33% | 101.8 |
| Springfield, MA | 2,930 | $46,790 | $35,420 | $62,140 | 0.87 | 29% | 96.1 |
| Pittsfield, MA | 680 | $44,650 | $34,350 | $64,360 | 0.72 | 29% | 95.1 |
| Amherst Town-Northampton, MA | 760 | $43,560 | $35,090 | $60,970 | 0.69 | 38% | 100.2 |
National page: Customer service representatives →Cities of Massachusetts
Rent uses the metro median gross rent (ACS) and appears only for metros that contain a city of this guide. "n/a" means BLS suppressed the figure or we have no rent for that metro.
In the Boston-Cambridge-Newton, MA-NH area, with a median of $49,920 a year (BLS OEWS, May 2025; metro areas with at least 100 jobs).
In the Boston-Cambridge-Newton, MA-NH area, with 37,780 jobs.