Ranked by median pay, with jobs and rent share; from BLS and Census data.
Click any dot to open that city: jobs, pay, rent, commute, county economy and climate. Dot size follows population; colours follow the state flag.
By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.
9 metro areas in Kentucky publish pay for this occupation with at least 100 jobs, together 46,410 jobs. The three largest employers of customer service representatives are Cincinnati (19,410 jobs), Louisville/Jefferson County (13,630 jobs), Lexington-Fayette (5,200 jobs), which hold 82.4% of those jobs. Median pay across these metros runs from $36,460 to $46,470 a year, against $38,700 for the whole state and $44,770 for the whole country.
BLS reports a national median of $44,770 a year for customer service representatives (the lowest-paid tenth earn under $31,750 and the highest-paid tenth over $63,590). Employment is projected to change by -5.3% between 2025 and 2035, with about 289,500 openings a year including replacements. The typical entry route is: High school diploma or equivalent; on-the-job training: Short-term on-the-job training. Education requirements are BLS's typical ones, not legal rules; many states also license this work, so check the state board before applying.
Higher pay is not the whole story: look at the rent share column (yearly rent divided by median pay) and the price level (100 is the national average). A metro with a lower salary but cheaper housing can leave more money at the end of the month. The location quotient shows where the occupation is concentrated; employers cluster where it is above 1, which usually means more openings and more competition among employers for the same skills.
Customer service representatives in Kentucky: the highest median pay is in the Cincinnati, OH-KY-IN area ($46,470 a year); the most jobs are in the Cincinnati, OH-KY-IN area (19,410). Statewide the median is $38,700 with 38,630 jobs. Metro areas with at least 100 jobs in this occupation are listed; click a column to sort.
| Metropolitan area ⇅ | Jobs ⇅ | Median pay ⇅ | Entry (10th pct.) ⇅ | Top (90th pct.) ⇅ | Location quotient ⇅ | Yearly rent as % of median pay ⇅ | Price level (US = 100) ⇅ |
|---|---|---|---|---|---|---|---|
| Cincinnati, OH-KY-IN | 19,410 | $46,470 | $31,600 | $64,410 | 1.06 | 29% | 95.4 |
| Owensboro, KY | 920 | $45,260 | $29,330 | $58,700 | 1.12 | 24% | 88.6 |
| Louisville/Jefferson County, KY-IN | 13,630 | $41,600 | $31,350 | $61,240 | 1.19 | 32% | 93.1 |
| Lexington-Fayette, KY | 5,200 | $39,160 | $30,370 | $60,000 | 1.09 | 35% | 92.9 |
| Huntington-Ashland, WV-KY-OH | 2,590 | $38,060 | $28,830 | $54,580 | 1.10 | 28% | 88.4 |
| Bowling Green, KY | 1,170 | $37,970 | $27,990 | $57,370 | 0.85 | 31% | 90.2 |
| Clarksville, TN-KY | 1,610 | $37,650 | $28,450 | $57,430 | 0.94 | 38% | 90.9 |
| Elizabethtown, KY | 1,020 | $37,480 | $30,470 | $56,840 | 1.19 | 31% | 90.6 |
| Paducah, KY-IL | 860 | $36,460 | $27,210 | $54,220 | 1.03 | 29% | 86.1 |
National page: Customer service representatives →Cities of Kentucky
Rent uses the metro median gross rent (ACS) and appears only for metros that contain a city of this guide. "n/a" means BLS suppressed the figure or we have no rent for that metro.
In the Cincinnati, OH-KY-IN area, with a median of $46,470 a year (BLS OEWS, May 2025; metro areas with at least 100 jobs).
In the Cincinnati, OH-KY-IN area, with 19,410 jobs.